Shipping Policy
We currently ship to most European countries, including Greece, Germany, France, the Netherlands, Italy, Spain, Belgium, Austria, and more.
Processing Time
- Orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Pre-orders are processed when the items are ready. We will notice you on the product page.
Delivery Time
We ship by international air express.
Estimated delivery times:
- Greece: 8-12 business days
- Germany, France, Netherlands: 6–10 business days
- Other European countries: 6–12 business days
Delivery times are estimates and may vary due to customs clearance or local courier delays.
Shipping Rates
- Orders under €89: Flat shipping fee
- Orders of €89 or more: FREE shipping
The exact shipping cost (if applicable) will be displayed at checkout before payment.
Customs & Duties
For most European orders, customers generally do not incur additional charges. However, any customs duties or taxes required by local authorities remain the responsibility of the customer.
Returns & Exchanges
We want you to shop with confidence.
If you receive an item that is damaged, defective, incorrect, or significantly different from its description, please contact us from the contact page within 7 days of receiving your order.
To request a return, please provide:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
After reviewing your request, our customer service team will provide the appropriate return instructions and the return address if your return is approved.
Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.
Return Conditions
Returned items should:
- Be unworn and unused
- Include original tags and packaging (where applicable)
- Be in their original condition
Non-Returnable Items
For hygiene reasons, the following items cannot be returned unless they are defective:
- Earrings
- Socks
- Hair accessories
- Other personal-use accessories
Return Shipping
- If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping cost or provide an appropriate solution.
- If the return is requested for personal reasons (such as a change of mind, size preference, or color preference), the customer is responsible for the return shipping costs.
Refunds
Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 5–10 business days.