This Return & Refund Policy applies to all orders placed on our website by customers.
All products sent by us undergo strict manual quality inspection before international shipment. We ensure no damage, scratches, defects or functional faults before dispatch.
Defective & Damaged Goods After Delivery (Our Liability)
If customers receive products with manufacturing defects, shipping damage, or quality problems caused by our side, please follow the official claim process within the time limit:
1. Contact our email and submit a support ticket within 7 working days upon receiving the parcel
2. Provide valid proof: order number, full order screenshot, and clear photos/videos of the defective/damaged product
3. Our customer service team will verify the issue within 1–2 working days and provide a formal solution (return or refund)
Return Rules for Qualified Defective Orders
For confirmed quality issues eligible for a full refund:
• We will provide a designated EU local return address for all European customers
• Return shipping costs are borne by the customers
• After we receive, inspect and confirm the returned goods, we will process the original payment refund within 14 working days
Refunds will be credited back to your original payment method automatically.
Non-Refundable & Non-Exchangeable Situations
• We do not accept returns, exchanges or refunds in the following situations
• Customer-initiated no-reason returns
• Damage, scratches or functional faults caused by improper use, artificial collision, personal modification or daily wear after delivery
• Overdue claims (customers fail to contact us within 7 working days after parcel receipt)
• Incomplete return goods, missing original packaging, accessories or labels
• Fake or invalid defect proof provided by customers